ExperienceMontville respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or participate in our cultural tours and community programs.

1. Information We Collect

We may collect the following categories of data:

• Data from forms: name, email address, phone number, and any message you submit when booking a tour or contacting us.
• Technical data: IP address, browser type, device information, and usage patterns collected through cookies and analytics tools.
• Communication data: records of correspondence if you reach out via email or phone.

2. How We Use Your Data

Your data is used solely for the following purposes:

• To process and confirm tour bookings and heritage walk registrations.
• To respond to your inquiries and provide customer support.
• To improve our website and services through aggregated analytics.
• To send occasional updates about new cultural experiences (only with your consent).

3. Cookies & Tracking

Our site uses essential cookies for functionality and optional analytics cookies (e.g., Google Analytics) to understand how visitors interact with our content. You can manage your cookie preferences through your browser settings. We do not use cookies for advertising or profiling.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share limited information with trusted third-party service providers who help us operate the website and manage bookings (e.g., hosting providers, email delivery services, and CRM platforms). These processors are contractually bound to protect your data and use it only for the services we specify.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Booking records are kept for up to three years after your last interaction, after which they are securely deleted.

6. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws (including GDPR and CCPA):

• Right to access, correct, or delete your personal data.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details below.

7. Anti-Misrepresentation Statement

ExperienceMontville does not make misleading claims, create false urgency, or use fake endorsements. We are not officially affiliated with any government body or tourism authority unless explicitly stated. All testimonials and descriptions on this site reflect genuine participant experiences and accurate cultural context. We do not guarantee specific outcomes from participation in our tours or programs.

8. Contact Us

If you have any questions about this privacy policy or wish to make a data request, please reach out:

ExperienceMontville
6706 Smith Roads
Phone: 0215191501
Email: info@experiencemontville.com